Privacy Policy | KitchenWow - Kitchen Transformation Services

Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information.

Last updated: April 2026

Introduction

KitchenWow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kitchen-wow.co.uk or use our services.

We are a professional kitchen installation company serving the Fylde Coast, Preston, and Lancashire areas. We are B&Q and Wickes approved installers and take data protection seriously in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website and services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

  • Name
  • Email address
  • Phone number
  • Postal address

Project Information

  • Kitchen specifications
  • Property details
  • Installation requirements
  • Project timeline preferences

Automatically Collected Information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website addresses

How We Use Your Information

Responding to Enquiries

We use your contact information to respond to your questions about our kitchen installation services.

Providing Quotes

Your information helps us prepare accurate, personalized quotes for your kitchen installation project.

Service Delivery

We use your information to plan and deliver our kitchen installation services to your property.

Service Communications

We may contact you regarding your project updates, scheduling, and important information about our services.

Analytics & Improvement

We analyze website usage to improve our services and user experience (only with your consent).

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us provide and improve our services.

Types of Cookies We Use

Cookie Type Purpose Consent Required
Essential Cookies Required for website functionality No
Analytics Cookies Help us understand how visitors use our site Yes
Preference Cookies Remember your settings and choices Yes

Managing Your Cookie Preferences

When you first visit our website, you will be presented with a cookie consent banner. You can:

  • Accept All – Allow all cookies
  • Reject All – Only essential cookies will be used

You can change your preferences at any time by clearing your browser cookies and revisiting our website.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted service providers who assist us in operating our website and business, such as website hosting and email delivery services. These providers are bound by confidentiality agreements.

B&Q and Wickes

As B&Q and Wickes approved installers, we may share project information with these retailers as required for warranty and installation purposes.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • 1

    Enquiry Data

    Retained for 12 months if no service is provided

  • 2

    Active Projects

    Retained for the duration of the project plus 7 years for warranty purposes

  • 3

    Financial Records

    Retained for 7 years as required by HMRC for tax purposes

Your Rights (UK GDPR)

Under the UK General Data Protection Regulation, you have the following rights regarding your personal data:

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of inaccurate personal data.

Right to Erasure

Request deletion of your personal data (where applicable).

Right to Object

Object to processing of your personal data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

If we make material changes, we will notify you more prominently — for example, by placing a notice on our website or sending you a direct communication. Your continued use of our website after any changes constitutes your acceptance of the updated terms.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take immediate steps to delete it from our records.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately using the details in the contact section below.

Third-Party Links

Our website may contain links to third-party websites, including B&Q, Wickes, social media platforms (Facebook, Instagram), and Google Business Profile. These websites have their own privacy policies, and we do not accept any responsibility for their practices.

Third-Party Services We Link To:

  • B&Q (diy.com) — Kitchen units and materials
  • Wickes (wickes.co.uk) — Kitchen units and materials
  • Google Business Profile — Reviews and business information
  • Facebook & Instagram — Social media platforms

Data Security Measures

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

SSL encryption on our website

Access restricted to authorised staff only

Secure password policies and authentication

Regular security reviews and updates

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. If we make material changes, we will notify you more prominently — for example, by placing a notice on our website or sending you a direct communication.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately using the details in the contact section below.

Third-Party Links

Our website may contain links to third-party websites, including B&Q, Wickes, social media platforms (Facebook, Instagram), and Google Business Profile. Please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for their practices.

We encourage you to read the privacy policies of every website you visit. Clicking on a third-party link from our website is done at your own discretion, and any data you provide to those third parties is governed by their respective privacy policies.

Third-Party Services We Link To:

  • B&Q (diy.com) — For kitchen units and materials
  • Wickes (wickes.co.uk) — For kitchen units and materials
  • Google Business Profile — For reviews and business information
  • Facebook & Instagram — Social media platforms

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

SSL encryption on our website

Access restricted to authorised staff only

Regular security reviews and updates

Secure data storage with trusted providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Contact Us About Privacy

If you have any questions about this Privacy Policy or how we handle your data, please get in touch.

Phone

07766 746711

Location

Lytham St Annes

We are registered with the Information Commissioner's Office (ICO) as a data controller.